Faq

Info

Basic info about Artist and Website.

Sašo Krajnc, known as "Cvern" is an individual new media artist.

Cvern sells unique handmade arts that may be limited editions or one-of-a-kind that range from nature, animals, portraits, silhuettes to a custom artwork.

Account

Browsing and user profile infp

You are not require to register before making a purchase on this website. However, registering is quick and easy, registration require only a few user details in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily. If you purchase my arts from other online galleries, therefore you have to register an account with them.

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select "Account settings". You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from The Cvern.

It happens to the best of us. Go to this page so you can set a new one.

Processing time

Info about Processing time

The time I need to prepare an order for shipping varies. For arts with diameter 35cm and 42cm, prcoessing time is usually 7 bussiness days. For arts with a diameter 50cm, 64cm and 80cm, processing time is usually around 10 days. The processing time starts after the payment has been cleared.

Buying

Buying info

Cvern accepts most domestic and international credit cards issued by major financial institutions, and debit cards linked to a checking account with a Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address. If art is purchased within this website, payments are processed with PayPal.

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through PayPal—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

In “My orders” you can see the progress of all of them. Once art is shipped, you will receive more information on how to track the package and when it will arrive.

To check the status of your purchase, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.

If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.

Shipping & Return

Shipping,Cancellations, Returns and Refunds

The artworks are shipped from Ljubljana, Slovenia, EU. Each Artwork is packaged safely in a bubble wrapper, lined up with a soft foam and with an extra brown shipping paper, so it arrives in perfect condition.


In case of any concerns, please reach out to contact me.

Artworks are shipped worldwide.

Currently all arts from 500eur and up, purchased from this website have a free shipping (Online Galleries Excluded From Free Shipping). Otherwise this is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

The delivery time depends on the distance between you and me. To get a specific dlivery time, please contact me.

Each package is assigned a tracking number that you are able to see the whereabouts of your package.

Please make sure your address is correct, I am not responsible for a package that was not delivered due to an incorrect or undeliverable address.

Privacy & Policy

Welcome to Cvern. Browsing on Cvern is free and does not require an account.

Cvern may collect personally identifiable information, such as your name. Cvern may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.


Information about your computer hardware and software may be automatically collected by Cvern. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cvern website.

Cvern collects and uses your personal information to operate its website(s) and deliver the services you have requested.


When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address. We will use this information to fulfill the order you place and to communicate with you about it.


Cvern uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Cvern news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

The Cvern uses cookie to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.


If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.


You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Cvern services or websites you visit.

Certificate of Authenticity

Welcome to Cvern. Browsing on Cvern is free and does not require an account.

Data is replaced with Buyer Name


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How To Hang Art

Welcome to Cvern. Browsing on Cvern is free and does not require an account.

For the maximum stability, I recommend hanging art on two nails or with your own choice.


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